General Information

Lost and Found

Lost and found objects at all the Hiltl locations (including Hiltl Club) are kept at the office at Haus Hiltl for two weeks (open every day from 8am to 8pm).

Objects that are not picked up* during this time as well as credit cards, driver’s licenses, identity cards and passports will be destroyed after two weeks for reasons of security.

Items of clothing and well preserved goods are also kept for two weeks and will then be given to charity.

*Delivery by mail is not possible for legal reasons.

Fur Free

In collaboration with the Swiss Animal Protection SAP, we are the first fur-free club of Switzerland and accordingly reserve the right to prohibit access to the Hiltl Club to wearers of fur coats, fur hoods or any other accessories made of real fur.

 

Why is fur prohibited in Hiltl Club, but not leather or lambskin?

Leather as well as hides originate from livestock and are by-products of milk production or meat production.

 

Here in Europe, there are established and effective labels for organic produce and animal welfare, and the keeping and slaughter of livestock are subject to an Animal Welfare Act. Fur, on the other hand, originates from wild animals who are only bread or respectively hunted for their fur. Appropriate animal welfare for these wild animals is not possible on a commercial scale. The breeding and slaughter of fur animals is cruel and there are practically no laws protecting fur animals.

FAQ

What does Haus Hiltl have to offer?

A restaurant, a bar and a takeaway, a buffet, a club, a cooking studio, catering services and a shop

Is a meat-eater out of place in Haus Hiltl?

Quite the contrary – only 20 % of Hiltl guests are vegetarians. The majority of our guests are so-called "part-time vegetarians" who like to eat healthy and enjoyable meat-free food from time to time as a change.

Are dogs allowed in Haus Hiltl?

Dogs are of course allowed in Haus Hiltl, if they are well behaved, remain under the table and don’t bother other guests.

I have an idea how a dish can be made even finer.

Our guests often have the best tips & suggestions for improvement. Send us your suggestions at info@hiltl.ch and we will take them into consideration.

How do I know what ingredients / foods Hiltl uses?

We will answer (almost) everything. You want to know if a food contains mushrooms or if our salt is iodized? Call us (044 227 70 00) or send us an email to: info@hiltl.ch.

How do I find out what I ate during my last visit?

We are happy to assist you in finding your favorite Hiltl dish: In order to do so, we need the date when the dish was on the buffet or on the menu, as well as a description of the dish. We cannot disclose any recipes, but sometimes we will tell you the ingredients or give a hint as to which Hiltl cookbook contains the recipe!

I would like to know more about Haus Hiltl. How could this be done?

Hiltl offers cooking classes in which you learn a lot about our history and the products used in Haus Hiltl. A kitchen tour (by appointment) can also be an exciting way to learn more about us. In addition, you will also find lots of valuable information in "History of Haus Hiltl".

History of Haus Hiltl

I would like to sell or introduce Haus Hiltl to a certain product (F&B).

We like to try new, creative ideas. Send us your suggestion or idea to info@hiltl.ch. We will contact you as soon as possible.

How can I communicate online when I’m at Hiltl?

Thanks to our guest WLAN you can easily use our free internet connection. We welcome your input on social media walls with #hiltl on Facebook, Twitter and Instagram.

How does the Hiltl buffet work?

In the self-service area, it is advisable to first find a place to sit and then to go to the Hiltl buffet. At the buffet you can combine foods to suit your liking from more than 100 dishes. When you have filled your plate, please proceed to the checkout at the bar, where you can also get cutlery and a drink. Then enjoy!

Can I sit in the service area if I eat from the Hiltl buffet?

You want to sit in the white tablecloth area and still go to the Hiltl buffet? No problem. Just fill your plate, weigh it on the scales next to the reception and take the receipt back to your table. You can pay at the end of your meal.

What does the Hiltl buffet cost?

Our Hiltl buffet is available in 4 different price ranges:

 

Lunch

Takeaway 3.50 / 100g

Self-service 3.90 / 100g

Service 4.90 / 100g

à Discretion 51.00

 

Dinner

Takeaway 3.50 / 100g

Self-service 4.50 / 100g

Service 5.50 / 100g

à Discretion 57.00

 

 

Nutrition

Declaration

All our dishes are marked according to the recipe with the corresponding allergens. Despite conscientious food separation and careful preparation, it is possible that traces of other allergens get into the food. We are happy to individually advise guests with allergies or intolerances.

A platter of raw foods is available on request.

Product Information

Cold pressed "extra virgin" olive oil
"High-oleic" sunflower oil
Regional and seasonal products preferred
Milk, eggs, tofu and most of the cheeses are produced organically
Breakfast cheese without animal rennet
No genetically modified or irradiated foods
No gelatin of animal origin

Allergies and Intolerances

Lactose Intolerance

Approximately 20 % of the Swiss population suffers from lactose intolerance, in which lactose from milk products cannot be properly digested. This is due to a deficiency of the enzyme lactase, which breaks down milk sugars. Within the evolutionary process, the production of this enzyme decreases after infancy. The fact that the majority of the Western European population continues to produce lactase is attributed to the dairy industry. In Asia, where dairy products are not part of the common diet, up to 100 % of the population is affected by lactose intolerance. Typical symptoms are gas, bloating, stomachache and diarrhea, although there are no serious damages or life-threatening reactions if lactose is only occasionally consumed. The degree of lactose intolerance is individual, allowing many people to safely consume acidified milk products, such as yogurt. Even cheese only rarely proves to be a problem, since it only contains traces of lactose.

Food with the following declaration can contain lactose:

Kä (Cheese)

Kl (Cheese with rennet)

Mi (Milk ingredients)

 

 

Gluten intolerance (Celiac Disease)

Approximately 1 % of the Swiss population suffers from this chronic autoimmune disease, in which the immune system damages the small intestinal mucosa, when gluten (a protein found in some cereals) is consumed. Even the smallest amounts of gluten can lead to gastro-intestinal disorders, such as stomachache, bloating, diarrhea and vomiting, which can be followed by long term, severe deficiencies (ex. anemia, immunodeficiency, growth restriction and mental impairment). With a gluten-free diet, the affected mucosa in the small intestinal usually recovers within a few weeks. Therefore, the most important factor is a consistent gluten-free diet, which must be maintained for life. Cereals containing gluten are various strains of wheat, rye, barley, oats, kamut, pure spelt, green spelt, einkorn and emmer. Naturally free of gluten are rice, corn, millet, buckwheat, soy, quinoa and amaranth, which can be used as alternatives.

Haus Hiltl works with certified bakeries and offers separately packaged gluten-free bread rolls by the buffet.

Foods containing gluten are marked with the following symbol:

Gl (gluten)

 

 

Allergies

Food allergies or intolerances are named as such based on a specific immunological mechanism. The immune system of the allergic person produces antibodies against substances that should normally be harmless, usually plant or animal proteins, called allergens. The reactions range from unpleasant but harmless reactions in the oral area to severe life-threatening reactions with respiratory distress and circulatory collapse. People with severe allergies should always carry an emergency kit that contains antihistamines, cortisone tablets and a shot of adrenaline with them.

 

In Hiltl we declare the most common allergens according to current legislation on food packaging (see declaration above). We cater for many guests every day and work according to strict hygienic guidelines. However, we cannot guarantee that there is no cross-contamination. This is especially so at the buffet, where the separation of food is a major challenge due to guests helping themselves.

 

Please clarify your needs in advance – a prior phone call or meeting with service management is usually sufficient to allow clarity and safety for yourself and us. If you have a severe food allergy, you should choose from the à la carte menu. We also recommend that you register in advance so that we can advise you on our food selection.

Vegan Diets

Vegans consciously and consistently abstain from meat, fish and all products ensuing from living animals, such as milk and milk products, cheese, eggs and honey. Veganism is a philosophy of life and may arise from different motivations. According to estimates, the proportion of people living as a vegan in Switzerland is about 0.25 %.

Hiltl offers a large selection of vegan dishes and delightful vegan desserts. Our food development department regularly reviews new products, recipes and the possibility of "veganising" vegetarian dishes. Vegan dishes are named as such and marked with a green “V” symbol. 

`